Hey! Welcome to Prive Casino.
Your privacy and trust are incredibly important to us. This Privacy Policy explains in plain, straightforward English exactly how we collect, use, store, and protect your personal information when you visit or play at Prive Casino.
We operate in full compliance with the General Data Protection Regulation (GDPR) and all applicable French and EU data protection laws. If you have any questions after reading this, our support team is just a click away.
1. What Information We Collect
When you join and play at Prive Casino, we may collect:
- Personal details (name, date of birth, email, phone number, address)
- Account information (username, password, preferences)
- Payment data (bank details, e-wallet info – we never store full card numbers)
- Gaming activity (games played, bets placed, wins and losses)
- Technical data (IP address, device type, browser, location – country level only)
- Communication records (chats with support, emails)
We only collect what is necessary to provide you with a safe, fair, and enjoyable experience at Casino Prive.
2. How We Use Your Information
We use your data to:
- Create and manage your Prive Casino account
- Process deposits, withdrawals, and bonus claims
- Offer you personalized promotions and Prive Games recommendations
- Improve our website and mobile experience
- Prevent fraud, money laundering, and underage gambling
- Comply with legal and regulatory requirements
- Provide 24/7 customer support
We never sell your personal data to third parties.
3. Who We Share Your Information With
We may share your information only with:
- Trusted service providers (payment processors, game suppliers, identity verification companies) who help us run Prive Casino
- Regulatory authorities when required by law
- Professional advisers (legal, accounting) under strict confidentiality
All partners are contractually bound to protect your data at the same high standard we do.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to make Prive Casino work smoothly and give you a better experience. This includes:
- Essential cookies (for login and security)
- Performance cookies (to see how the site is used)
- Marketing cookies (to show you relevant offers)
You can manage or disable cookies through your browser settings at any time. Our Cookie Policy has full details.
5. Your Rights Under GDPR
As a French player, you have strong rights over your data:
- Access, update, or delete your personal information
- Object to or restrict how we use your data
- Receive your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, simply contact us via live chat or email at privacy@privecasino.com. We respond within 30 days (usually much faster).
6. How We Protect Your Data
Prive Casino uses industry-leading security:
- 256-bit SSL encryption
- Firewalls and secure servers
- Regular security audits
- Strict internal access controls
Your data is stored securely and only for as long as necessary (or as required by law).
7. Data Retention
We keep your information only as long as needed for the purposes listed above or to meet legal obligations. When we no longer need it, we securely delete or anonymize it.
8. Children’s Privacy
Prive Casino is strictly for players 18 years and older. We do not knowingly collect data from children. If we discover we have, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any material changes by email or a prominent notice on the website. The date at the bottom shows when it was last updated.
10. Contact Us
If you have any questions, concerns, or requests about your privacy at Prive Casino, please reach out:
- Live chat (available 24/7)
- Email: privacy@privecasino.com
We genuinely care about your privacy and will always respond promptly.
Thank you for trusting Prive Casino with your data.
Your privacy helps us focus on what matters most – giving you the best possible experience with Prive Games and Casino Prive.